Company Info
AMI - Comprehensive Pension Plan Administration and Management
AMI Benefit Plan Administrators, Inc. (AMI) specializes in comprehensive pension plan administration and management. AMI administers all types of pension plans, including 401(k), profit sharing, money purchase, employee stock ownership, defined benefit, 403(b), 403(b) Common Remitter, 457, prevailing wage, safe harbor and cross-tested plans.
AMI enjoys four significant competitive advantages in the marketplace:
· Philosophy—AMI’s focus on practical, accessible and interactive client service forms the basis of their standards, policies and procedures. AMI places an overall emphasis on clarity of purpose, communications and training. AMI’s client-centered philosophy has resulted in an organization with rich technical, service, systems and intellectual capacity.
· Industry niche—AMI’s singular focus on pension plan administration and management has promoted a deep understanding of and commitment to this industry niche. Due to AMI’s clarity of focus, the firm has built long-term relationships and designed effective systems and procedures. Since 1979, AMI has demonstrated an active commitment to advances in the field of pension plan administration and management.
· Relationship investment—AMI has carefully orchestrated interdependent relationships to ensure high technical standards as well as consistent client service. Attention to relationship management has focused on these stakeholders, oversight groups and partners:
ü AMI clients and participants
ü Dedicated AMI client service teams and staff
ü Internal Revenue Service
ü Department of Labor
ü ERISA legal firms
ü Service partners, including financial service firms, broker dealers, mutual fund companies, software firms and others
AMI’s cooperation with the players in the pension plan administration and management value chain has sustained their stability and credibility within the marketplace. What’s more, the firm’s multi-disciplinary client service teams have an average of 12 years of experience and minimal turnover. The development of “AMI University” internal training further indicates a commitment to relationship-building and sustained business operations.
· Progressive management—The firm’s progressive and proactive use of integrated communications in all media include:
ü Web site
ü Call center (live and voice response system)
ü Email
ü Traditional mail
The firm employs a full-time internal technology staff and supports the business with continuously monitored custom software. AMI’s interactive approach to client service, combined with technical quality, has lead to a client retention record of 95-percent, with the exception of clients under new ownership or where plans closed. The leadership of the management is reflected in a business model built on client service teams supported by quality standards.
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